Performance Management Essay Example | Topics and Well Written Essays - 2250 words - 3

Performance Management - Essay Example This paper presents a performance management system for retail sales associates of a clothing and fashion accessories retail store. The ultimate goal of the system is to help improve revenue and customer satisfaction. By virtue of you role, you will be the first contact the customer makes when they enter the store. As such, you will be required to possess adequate knowledge of the companys products. Your role will include, but not be limited to, the following: For a start, you will be remunerated at the rate of $8.00 per hour. However, based on your performance, this rate could be increased in the future. In addition, you’ll receive a bonus every time you exceed your weekly sales target by at least fifty percent. Several key behaviors are necessary first for successful job performance of sales associates then for the realization of the goal of the performance management system(Haines III & St-Onge, 2012). Three of them are discussed here. The first is the habit of the sales associate updating their knowledge of the company’s products. Clients are impressed by sales associates who demonstrate deep knowledge of the products they seek to sell. This impression goes a long way toward influencing the customer’s decision to buy. By contrast, sales associates who exhibit ignorance of their company’s products are a put-off. Given that that the company carries new brands of merchandise from time to time, it will be necessary that every sales associate acquaints themselves with these brands. The second desirable behavior is the habit of going the extra mile(Grffin & Moorhead, 2010). Most sales associates will be happy and satisfied with simply helping the client locate the product they ask for when they enter the shop. It is a well-recognized fact that with a little calculated â€Å"guidance† of the sales associate, the client is likely to end up buying more items than they had intended. For instance,